Get in Touch With Us
This page explains how to contact the editorial team at Online Casino Sites, what we can realistically help with, and what belongs with a casino operator or a regulator instead. We are a research and comparison publisher — we do not run casino accounts, hold player funds, or process withdrawals. Knowing that before you write saves you time.
Email Us
Email is the only channel we operate. Write to [email protected] and a member of the editorial team will read it. We aim to reply within two business days, and longer for detailed correction requests that need checking against operator terms and state regulator records.
To get a useful answer first time, include:
- The page on libbylanepress.com your message relates to, if any
- The casino brand involved and the state you are playing from
- Dates, amounts in US dollars, and the exact bonus or promotion name where a term is in dispute
- Screenshots of terms pages, if you believe we have published something out of date
Please do not send account numbers, passwords, Social Security numbers, card details or copies of ID documents. We never need them, and we will delete anything of that kind on sight.
Where Our Money Comes From
We should be upfront, because it affects what you can expect from us. Online Casino Sites earns commission when a reader signs up with some of the casinos we list. That funding does not buy ranking position, a rating, or protection from criticism — our editorial ratings and our order of listing are set by the research team, and brands cannot pay to move up or to have a limitation removed. If you think a write-up on this site reads like an advert rather than an assessment, that is exactly the sort of message we want.
What We Can Help With — and What We Can't
| Bring this to us | Bring this to the casino or a regulator |
|---|---|
| A bonus term we describe incorrectly — wagering multiple, expiry, max bet, cashout cap | A bonus that has not credited to your account |
| A payment method we list that is no longer offered to US players | A withdrawal that is late, held or reversed |
| A state availability claim you believe is wrong | A KYC or source-of-funds request you are stuck on |
| A rating or write-up you think is unbalanced | A self-exclusion or account-closure request |
| Suggestions for casinos, payment topics or game categories to cover | A formal complaint against a licensed operator |
We cannot open, close, verify or credit an account for you, and we cannot make an operator pay out. What we can do is explain the terms you are looking at, tell you what the published rules actually say, and point you to the complaints route that applies where you live.
Complaints About a Casino: the Order to Follow
- Raise it in writing with the casino's own support team and ask for a ticket or reference number. Keep the thread.
- Ask for the operator's formal complaints procedure if the first reply does not resolve it. Licensed operators are required to have one and to tell you the escalation timeline.
- Escalate to the regulator that licensed the site. In the US, that is a state body — for example a state gaming control board or division of gaming enforcement in the state where the casino is authorized. Federal law does not license individual online casinos; state law does, and availability differs state by state.
- Tell us afterwards. We cannot arbitrate, but a pattern of similar reports informs how we describe a brand's withdrawal handling and support.
One distinction worth holding onto: a site accepting deposits from your state is not the same as a site being authorized to serve your state. Offshore and sweepstakes-model sites operate under different arrangements from state-licensed online casinos, and the consumer protection available to you differs sharply between them. If you are unsure which category a brand falls into, ask us and we will tell you what we have been able to verify and what remains unconfirmed.
Corrections and Fact-Checking
Our pages carry a fact-check date — the research behind this page was last reviewed on Sep 25, 2026. Casino terms move faster than that. Wagering requirements get revised, free spin counts change, payment methods are withdrawn for US customers, and minimum deposit thresholds shift without notice.
If you spot a gap between what we publish and what a casino's terms page says today, send us the discrepancy with a link. We treat three things separately in our copy and we will do the same in our reply to you: information we have verified against a primary source, claims that come from casino advertising, and questions that remain open.
Questions About Offers We List
Most reader mail is about the headline promotions on our comparison pages. We are happy to walk through the mechanics, though the operator's own terms are always the final authority. Some examples of the kind of question we can answer, drawn from brands we currently list:
Raging Bull
Our highest-rated listing at 10.0, and the one that generates the most queries — largely because a 410% match up to $10,000 plus 50 free spins looks like the biggest number on the page. Readers ask us what that headline actually converts to. The honest answer is that a percentage that size is tied to playthrough conditions, and the ceiling is theoretical for anyone not depositing near the maximum. Ask us and we will explain how the match is calculated, how free spins are credited, and where the maximum bet rule sits while a bonus is active. The limitation we flag openly: large multipliers usually come with the tightest wagering terms on a list like ours, so the effective value is lower than the headline suggests.
Magician Bet
Rated 9.8, and listed because its 101% No Wagering offer answers the most common complaint we receive about deposit bonuses. No wagering means winnings from the bonus are not locked behind a playthrough multiple — a genuinely different structure from the rest of this page. The trade-off is the size: 101% is modest next to the triple-digit matches elsewhere, and no-wagering offers typically carry their own caps on maximum bonus amount and qualifying deposit. If you want to understand the difference between a wagering-free bonus and a low-wagering one, that is a question we can answer in detail.
Slots of Vegas
Also rated 9.8, with a 375% bonus plus 50 free spins on Cash Chaser. Readers contact us about game-specific spins more than anything else: spins tied to one named title cannot be moved to another game, and the value depends on the spin denomination the operator sets, not on the game's jackpot. The limitation to be aware of is restriction — spins locked to a single slot suit you only if that game's volatility and RTP suit you, and a cashout cap on free spin winnings is common. We will tell you what the published terms state and where they are silent.
Uptown Aces
Rated 9.7, carrying the largest advertised percentage on our list at 600% for new players. It earns questions precisely because of that number. What we can explain is how a very high match interacts with minimum deposit thresholds and bonus expiry dates — a headline percentage is only useful if you can complete the requirements inside the window. The drawback we state plainly: the higher the multiplier, the more likely there is a strict cashout limit on bonus-derived winnings.
Others on our list — Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — cover different models again, including sweepstakes coin packages and crypto-denominated bonuses. Bets.FM's offer is quoted in Bitcoin rather than dollars, which raises its own set of questions about conversion and volatility. Ask about any of them and we will answer from the published terms rather than from the marketing copy.
Money Questions We Get Asked Most
We do not take payments from readers and there is no cost to using libbylanepress.com. The money questions that reach us are about the casinos themselves, and they cluster into a few areas:
- Minimum deposits — often set higher for bonus eligibility than for a plain deposit. Check both figures before funding.
- Deposit methods — debit cards, credit cards, ACH bank transfer, wire transfer, e-wallets and prepaid vouchers are all in circulation for US players, but availability varies by operator and by state, and some card issuers decline gambling transactions outright. PayPal is offered by some state-licensed operators and not by others; verify on the cashier page rather than assuming.
- Withdrawal methods and times — payout routes are usually narrower than deposit routes, and the first withdrawal is normally the slowest because of identity checks. Advertised processing times are the operator's own claim, not a tested result.
- Fees, limits and thresholds — minimum withdrawal amounts, weekly or monthly caps and per-transaction fees vary widely. Ask us to point you to where a specific operator publishes theirs.
Expect a KYC check before your first payout: government photo ID, proof of address, and sometimes proof of the payment instrument. Larger or unusual activity can trigger source-of-funds questions. None of that is unusual, and none of it should be sent to us.
Games, Sportsbooks and Everything Else These Brands Run
Reader questions span the full catalog, so it helps to know the categories we cover: slots including progressive jackpot titles, table games such as blackjack, roulette and baccarat, live dealer rooms streamed with real croupiers, and video poker and instant-win formats. We can explain RTP, slot volatility, and how random number generators are tested — we cannot tell you which game will pay.
Several of the brands on our list also run product lines beyond the casino floor. BetUS operates sportsbook betting alongside its casino, which is regulated differently, priced in odds rather than house edge, and usually governed by separate bonus terms with their own rollover rules. Sweepstakes-model brands such as Card Crush, Zumba Cards and Amazon Jackpots use coin packages and redemption mechanics instead of direct cash wagering, which changes both the legal footing and the way a "bonus" works. If your question crosses between a casino bonus and a sports bonus, say so — the answers are not interchangeable.
Who Can Play, and What That Means for Your Message
Online casino gambling in the US is regulated at state level. A handful of states license real-money online casinos; many do not, and sweepstakes and offshore models occupy a separate and less protected space. You must be 21 or over for licensed online casino play in most regulated states, and you generally need to be physically located within a state's borders while betting — geolocation software enforces this. We cannot advise on whether a specific site is lawful for you to use; that depends on your state, and it is a question for your state regulator or a qualified adviser.
Readers outside the US sometimes reach us too. If your question is about UK-facing sites that sit outside the national self-exclusion scheme, our guide to casinos operating outside GamStop covers that ground instead.
If Gambling Has Stopped Being Fun
Write to us if you need pointing in the right direction, but please do not wait on our reply. The National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, by text and by online chat through the National Council on Problem Gambling. Every licensed operator is required to offer deposit limits, loss limits, session reminders and self-exclusion in the account settings, and most states run their own self-exclusion registers. Blocking software installed on your own devices adds another layer.
Gambling is entertainment that costs money. It is not a way to make income and it will not fix a financial problem — if that is where you are, the helpline is the better first call than any comparison site.
Common Questions About Contacting Us
How long until someone replies?
Two business days is our aim for straightforward questions. Correction requests that require us to verify operator terms or check a state licensing record take longer, because we confirm before we publish a change.
Can you get my withdrawal released?
No. We have no access to any casino account and no authority over any operator. Use the casino's complaints procedure first, then the state regulator that licensed it. Tell us what happened afterwards — it feeds into how we describe that brand.
Do you accept paid placements or sponsored reviews?
We earn affiliate commission from some listings and we say so. We do not sell ranking positions, ratings or favorable wording, and we do not publish content written by an operator under our byline. Commercial approaches should come through the same email address and will be answered honestly.
Can I request a casino be reviewed?
Yes, and reader suggestions genuinely shape our coverage queue. Include the brand name, its stated licensing, and the states it claims to serve. We prioritize brands readers are actually being marketed.
Is there a phone number or live chat?
No. We are a small editorial team and we handle everything by email so there is a written record of what was asked and what we answered. That record matters when the subject is a disputed term.
Before You Hit Send
Most questions we receive have a faster answer than waiting for us: the operator's terms and conditions page, its cashier page, or its responsible gambling settings. Check those first. If the answer is not there, or it contradicts something we have published, that is exactly when to write. Our editorial team, including Claire Mitchell, reads every message, and we would rather hear that we got something wrong than leave it uncorrected.